Delivery & Return
Free delivery is available for orders above EGP 50,000 within Egypt.
You can also schedule a specific delivery date and time for an additional service fee.
Delivery Options Overview
Infra Hub Networks provides reliable delivery services for businesses, system integrators, IT professionals, and individual customers throughout Egypt. Every order is carefully inspected, securely packaged, and shipped using trusted delivery partners to ensure your networking equipment arrives in excellent condition.
1. Order the Product and Specify the Delivery Method
2. You Will Receive an Order Confirmation Message
3. Wait for Your Order to Arrive
4. Pick up Your Order at The Checkout Area
Small items
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Standard Delivery (Same Day) |
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You can collect your order directly from our store between 9:00 AM and 5:00 PM. |
FREE |
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We deliver your order anywhere within Egypt through our trusted company courier or Uber / DiDi / inDriver services. |
With Fees |
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DHL Courier delivery |
With Fees |
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🚫 International Shipping |
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Please note that Infra Hub Networks delivers within Egypt only. |
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Export or international shipping is not available. |
Almost everything we sell — excluding large equipment such as major appliances, heavy hardware, or oversized items exceeding 43″ in size.
Exchange Policy
If you receive a defective product or an item different from what you ordered, you may request an exchange within 14 days of receiving your order, subject to our exchange policy.
To be eligible for exchange, the product must be kept in its original packaging and unused condition. If the item is damaged or defective through no fault of the customer, we will gladly replace it with a new one.
Please note that refunds are not currently available. Approved requests will be exchanged with the same item or an equivalent product based on stock availability.
Exchange Conditions
Products will not be accepted for exchange if any of the following components are missing:
Complete and original equipment set
Purchase receipt proving the transaction with BSMART Networks
Warranty card (if applicable)
Service report describing any defect issued by our technical department
Please note that cash refunds are not available.
If approved, the item will be replaced in accordance with Egyptian consumer protection regulations.
FAQs
If your order hasn’t arrived within the expected delivery time, please contact our support team for assistance.
Delivery usually takes 30–45 minutes within Cairo and Giza, depending on location and courier availability.
You can reach us through our customer service number or WhatsApp, and we’ll help you track your order immediately.
Deliveries on public holidays depend on courier availability.
Our company messenger and partners (Uber, DiDi, inDriver) may operate with limited service.
To confirm delivery on a specific holiday, please contact our customer service team before placing your order.
Yes, we deliver anywhere within Egypt through our company messenger, or trusted partners like Uber, DiDi, and inDriver.
No,Infra Hub Networks delivers within Egypt only. We do not offer international shipping or export.
Yes, you can collect your order directly from our store between 9:00 AM and 6:00 PM, free of charge.
Delivery usually takes 30–45 minutes within Cairo and Giza, depending on your location and courier availability.
Any product except large or heavy equipment such as major appliances or items over 43″ in size.
The item must include:
All original accessories and packaging
The purchase receipt
The warranty card (if applicable)
A service report if there’s a defect
Contact Us for Any Questions
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